Showing posts with label belmont. Show all posts
Showing posts with label belmont. Show all posts

The Paint Plant: Where Tiffin Motorhomes Go to Get Their Beauty Treatment

Friday, 15 February (Part II)
Camp Tiffin — Red Bay, Alabama

First, current information about our whereabouts …
We left Red Bay on February 21 and are now in Montgomery, Alabama.  We’re back at the Maxwell AFB FamCamp, where we plan to stay for the next two weeks.  I’m hoping that a few uneventful days here will allow me to catch up on the rest of our Red Bay posts … the words are written, I just have to process photos.


After a morning spent getting the M3 service done on the Phaeton, we decided to do something other than sit around Camp Tiffin.  After all, we were done with the service center and it wasn’t like we were going to get a call to take the coach into one of the bays.

Picking up a hand-drawn map from the camp store, we headed to Belmont, Mississippi — 6-miles (9.5 km) from the campground.  Our plan called for lunch first, and then a tour of the Tiffin paint plant.

We’d been told that Belmont Café was one of the best places to get a bite to eat in the area — we were not misled.  Good homestyle southern cooking.

(Belmont Café is on Main Street — #1 on the map above;
the Tiffin plant is on the corner of Dickinson Road and Hwy 25 — #3 on the map.)

antiques and quirky items decorate the inside of the Belmont Café.

The portions at Belmont Café are quite big; leftovers for dinner.

After lunch, we drove over to the Tiffin Paint Plant for a self-guided tour.  You read that right — visitors are welcome to wander around the plant at will.  We didn’t have to sign in or provide any information to prove that we were Tiffin owners, so I imagine anyone can go in for a look-see.  All you have to do is check in at the guard station to receive visitor passes, and protective eye goggles and ear plugs.

And so off we went to see how the coaches get their beauty treatment.

Google satellite shot of the Tiffin Paint Plant; the vehicles (top left) are coaches that have been painted.

The guardhouse where Mui received our visitor passes has the look of a gas station of yore.

Armed with passes, we set out to explore the paint plant where Tiffin coaches get a
custom paint job; pictured here is just a small portion of the plant.

Tiffin celebrated 40 years and 65,000 coaches in 2012.

From the office just inside the door, we picked up a laminated chart showing the process flow.  As we made our way from the beginning to the end of the line, we were greeted warmly by Tiffin employees working on various stages of the paint process.  Not only did everyone have a smile for us, they were also willing to answer any questions we posed.  Their pride in the work they do was evident not only in their responses, but also in the repeated encouragement to go where we wanted.  “Nothing to hide,” seemed to be the motto here.  The exception to this open invitation was the paint bays and what I term the “baking” bays.  Even then, the paint bays were viewable through windows.

The flow chart makes it easy to understand the sequence of the work done.

Tiffin does not use decals for the swirls and stripes that decorate the exterior of the coaches.  Everything is done by hand, using patterns and masking tape galore.  I have heard $10,000 to $12,000 per coach being bandied about as the cost of the custom paint job on the motorhomes.  Having seen the work being done, I now understand why the five-day process to get a coach from no-paint to super-clearcoat is so expensive.

Already primed, the windows, gaskets, and wheels are masked off before the coach
is sent in to the paint bay to receive its base color; the coach on the right is
in the paint bay (sorry about the smears from shooting through the window).

One of the things that struck us was the general age of the workforce.  Can you say young?  This is NOT because Tiffin is discriminating against those who are older.  Rather, youth brings with it agility, not to mention better eyesight — both of which are essential to the detail-intensive work that is being performed in this part of the plant.  I sure wouldn’t want to be sprinting from one end of the roof to the other, laying protective plastic sheeting … or spending hours on my knees, applying miles of masking tape … or going up and down ladders, taping protective paper to windows or marking off swirls and stripes for hours on end.

This coach is being prepared for striping.  Can you believe these swirls are all masked off by hand?  And then the tape has to be removed once the paint job is completed.

Being striped in the paint bay.

This coach has been striped, inspected for defects, and is being prepared for stripe repair.

As one young woman removes the old mask, another one starts putting on the tape for the repair.

We arrive at one of the clearcoat bays just as this coach gets pulled in for
the first of two clearcoat layers it is going to receive, and…

… get to watch the prep work before the door is closed.
as the two men get set up in the rolling scaffolding on either side of the coach,
The young man on the left mixes up the clearcoat in disposable buckets.

The coaches are Baked (OK … the paint is cured) in bays like this one at temps averaging 165F (74C).
The instructions say that high temp is for “baking” and low temp is to keep the burner Going while
a coach is being loaded/unloaded.  Oh and check out the high-tech timer on top of the panel.

Having received its super-clearcoat, the coach on the right is ready to leave the paint shop …

… and go to “final finish” to receive accessories, such as awnings, headlights, brake lights, etc.
That done, the coach will be ready to be shipped to a dealer near you!

And here’s what I found flabbergasting — the production rate here is 12 coaches per day!  That’s up from the 3 units per day that were being produced at the end of 2008, which is when our 2009 coach was built.

Technically, we should have visited the paint plant after touring the factory where the motorhomes are built.  The problem is that the factory tour is offered only once a day, and you can tour the paint plant anytime you want.  So, keep your eye out for another tour coming soon.

(P.S. I understand you can do a self-guided tour of the factory as well, but we want to have words associated with what we will be seeing, so we’ve opted to wait until Monday morning.)

Service Bay 36: Cap Rail Replacement

Tuesday, 12 February
Camp Tiffin — Red Bay, Alabama
Temps: Lo 42F / Hi 52F (5.5C / 11C)

After a successful day in Service Bay 36, we decided to celebrate our new cap rails by dining out — as good an excuse as any to get Mui out of the kitchen ;-)

Rather than go back to the 4th Street Grille & Steakhouse down the road from Camp Tiffin, we opted to drive into neighboring Belmont, Mississippi to check out a diner serving Mexican food.

Though the place came highly recommended by the locals, we would rate the food at Costa Oaxaqueña to be just OK … doubt we will go back.  Mui’s flautas de carne asada (flautas filled with grilled steak) was a better option than my burrito de carne (burrito with ground beef filling).  As for dessert — we would definitely recommend against ordering the sopapilla; not only did it arrive at the table cold, but it was also nothing like the honey-drizzled, puffy fry-bread we’re used to.

On to the topic of this post — the replacement of our cap rails.  As I understand it, the recall affects units built between 2007 and 2012.  Before 2007, Tiffin was using metal cap rails.  Then they started using ones made of fiberglass.  That’s when the problem started with the cap rails developing cracks over time.  They have since switched back to metal.

Tiffin is warrantying the cap rails for six years from the original date of purchase.  In the process of replacing the fiberglass cap rails with 5-inch (13 cm) wide aluminum ones, the old gutters are also being replaced with new ones that channel water from the roof towards the front and back of the coach.  This is expected to minimize the white streaks that appear along the side walls.

First glimpse of Bay 36 through the windshield as we pull up.
This is one of two operational bays where cap rail replacement is being done.

Mui had started noticing cracks in our cap rails over the past year, so getting them replaced was a high priority item for us.  In fact, he did some minor repairs on them while we were at Hunting Island State Park to make sure the cracks didn’t grow bigger until we could get here and have the warranty work done.

The coach needs to be driven in within inches of the driver-side scaffolding;
Cowan is going to do that for us after …

… he repositions the driver-side mirror in front of the coach so that they can
get the coach as close to the scaffolding as possible.

Usually we’re welcome to stay in the coach while work is being done, but not in this instance as the door is blocked once the passenger-side scaffolding is pushed in place.  So, I grabbed my book and went to the lounge while Mui watched the work being done from a distance.  He did get permission to climb onto the scaffolding a few times — good thing … otherwise I’d have very few photos for the blog.

Left: No way in or out of the coach while cap rail replacement is underway.
Right: By permission only, Mui joins cowan on the scaffolding to show him the repairs he’s done.

With the cap rails removed, the Phaeton is naked.

The old fiberglass rails removed and tossed away … the new aluminum rails waiting to be installed.

The new cap rails (still covered with masking tape) are secured to the roof
with eternabond and screws/rivets.

The screw/rivet heads are covered with a leveling compound to prevent rust and leaks;
once the awning is secured, the first phase of the roof fixes will be done.

A look at a portion of the new cap rail and gutter; the latter channels the water
coming off the roof towards the front and back of the coach so that it comes
out at only two places along each side of the coach.

The cap rail replacement took most of a workday.  The next phase of our roof repairs — getting the gel-coating — will take us into the body shop (Bay 19) tomorrow.  We caught a break with our cap rails being black … we won’t have to queue up to get them painted after the gel-coating is done.

We did go briefly into Bay 19 today.  We were returning to our site when Thomas called to say he was working until 4:30p (the bays usually shut down at 3:00p) and would we mind coming back so he could work on the cracks in the base of our shower stall.  Absolutely!  We’re here to get things done — and the sooner, the better.

Tomorrow our wheels will roll again.